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Job Posting
The Sanford Lab Homestake Visitor Center (SLHVC) Tour Guide leads tours and provides information to individuals and groups on assigned attractions and areas of interest alongside a tour driver.
Closes:

Position Summary

The South Dakota Science and Technology Authority (SDSTA) owns and operates the Sanford Underground Research Facility (SURF). The Sanford Lab Homestake Visitor Center (SLHVC) Tour Guide leads tours and provides information to individuals and groups on assigned attractions and areas of interest alongside a tour driver while riding on a trolley.

Line of Authority

The SLHVC Tour Guide reports directly to the SLHVC Director.

Functional Responsibilities (include but are not limited to)

  • Greets and registers guests; distributes any required identification badges or safety devices.
  • Collects tickets/registration from riders and maintains accurate records regarding ticket sales and ridership.
  • Plans expeditions, instruction, and appropriate commentary based on environmental conditions and guests’ skills and ability levels.
  • Provides guests and visitors with initial safety and administrative information and direction. 
  • Conducts tour or excursion while providing interesting and entertaining information about popular locations or specific points of interest.
  • Retells and relays important or interesting historical facts, dates and anecdotes in a manner that enhances the guest experience.
  • Tailors tour content to the age and interest of guests and visitors.
  • Facilitates rich discussions that maintain visitors’ interest.
  • Supports the visitor experience and gift shop as needed.
  • Maintains compliance with all applicable safety practices, environmental regulations and SDSTA policies.
  • Performs other related duties as assigned.

Accountabilities

The SLHVC Tour Guide has the following accountabilities:

  • To the SLHVC Director for performance of duties.
  • To all guests of the SLHVC for an enjoyable and safe experience when visiting.

Authorities

The SLHVC Tour Guide has the following authorities:

  • To stop work upon recognition of a condition that presents imminent danger to the health and safety of staff, the public, or the environment.
  • To enforce safety practices among staff and guests.

Qualifications

Education

  • NA.

Experience

  • No experience is necessary, but a care for people and a willingness to learn is required.
  • Successful completion of on-the-job training is required.
  • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) or related software is desired.

Certifications

  • Certified in First Aid and CPR or must obtain within 30 days of hire.

Competencies

  • Attention to Detail—Ability to maintain constant awareness of surroundings and ensures tasks are completed carefully and accurately. Thorough understanding and knowledge of tour area including information related to its history, geography, scenic attractions, or other areas of interest. 
  • Communication—Excellent verbal and written communication skills with proven ability to facilitate conversations and stimulate large groups on long trips. Ability to provide tours that are clear, informative, and entertaining.
  • Customer Service—Excellent interpersonal skills. Ability to meet the needs of customers and treat them courteously.
  • Organization—Plans ahead and works in a systematic, organized way.
  • Problem-Solving—Ability to determine the root-cause of a problem, investigate and analyze complex information and identify, prioritize and select alternatives for a solution. Proven ability to improvise when unexpected problems or emergencies arise.

Working Requirements

  • Proof of a valid driver’s license is required.
  • Comply with SDSTA’s safety program.
  • Act in accordance with SDSTA’s core values: Safety Focused, Care for Others, Professionalism and Being a Team Player.
  • Perform work with prolonged periods of standing and walking.
  • Must be able to board and exit the trolley.
  • Physically able to speak for long periods of time while walking and/or riding a trolley without becoming winded. 
  • Perform limited physical labor and light lifting up to 15 pounds, including walking up and down flights of stairs.
  • Work in all types of environmental conditions (heat, humidity, wet, cold).
  • While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles and vibration from the trolley. The noise level in the work environment is usually loud.

South Dakota Science & Technology Authority (SDSTA) is an Equal Opportunity/Affirmative Action employer committed to the development of a diverse workforce. Applicants are invited to self-identify as an individual with a disability or as a protected veteran. Forms are available on the website www.sanfordlab.org/careers or upon request from Human Resources.